1. Introduction
We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
We collect only the information necessary to provide our services effectively:
- Name and contact details
- Professional background (current role, industry, company)
- Coaching goals and preferences
- Session notes and progress records
- Payment information
3. How We Collect Information
We gather information through:
- Direct communication with you (emails, phone calls, coaching sessions)
- Our website contact form
- Booking and payment processes
4. Purpose of Collection
We use your information to:
- Deliver personalised coaching services
- Schedule and manage coaching sessions
- Process payments
- Improve our services based on feedback
- Send relevant updates about our coaching offerings (with your consent)
5. Information Sharing
We keep information sharing to a minimum:
- We do not sell or rent your personal information
- Information is shared only with team members directly involved in your coaching
- We may use secure, third-party services for scheduling and payment processing
6. Data Security
We take reasonable steps to protect your information:
- Using secure, password-protected devices and cloud storage
- Limiting access to your information on a need-to-know basis
- Regularly updating our security measures
7. Data Retention
We keep your information only as long as necessary for providing our services or as required by law.
8. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Ask us to delete your information (where legally possible)
- Opt-out of marketing communications
To exercise these rights, please contact us directly using the details below.
9. Cookies
Our website uses essential cookies to function properly. We may also use analytics cookies to understand how our site is used, but these do not identify you personally.
10. Changes to This Policy
We may update this policy occasionally. Any significant changes will be communicated by a notice on our website.
11. Contact Us
If you have any questions or concerns about your privacy, please contact us:
Ethos Coaching
Email: hello@ethoscoaching.com.au
12. Complaints
If you're unhappy with how we've handled your information, please let us know. If we can't resolve the issue, you can contact the Office of the Australian Information Commissioner (OAIC).
By using our services, you agree to the terms of this Privacy and Cookies Policy.
Last updated: 10 March 2025